Contacting support
Last updated 16 July 2026
Contacting support
Most questions are answered in the help articles — search or browse the categories on the left before getting in touch, as you'll often find the answer faster that way. The questions below cover what we're asked most often.
Still need help?
Email our support team at info@greengage.co and we'll get back to you as soon as we can. Please include your workspace name and, if relevant, a screenshot — it helps us answer faster.
Frequently asked questions
Pick a network, paste a wallet address, and select Submit Lookup (1 Credit). For the full walkthrough, see the “Submitting a lookup” article under Wallet lookups.
Every workspace has a single shared credit balance, and each wallet lookup draws one credit from it. See the “How credits work” article under Billing & credits.
A personal workspace is just you; a company workspace can have several members with different roles. See the “Personal vs company accounts” article under Getting started.
Scan a QR code into an authenticator app, confirm it with a 6-digit code, and save your recovery codes. See the “Two-factor authentication” article under Security.
Select Forgot password on the sign-in page and follow the emailed link to set a new one. See the “Resetting your password” article under Your account.